You will have the option to cancel your order by contacting our customer services team on [email protected] or +61 2 9332 3455. Please include your order number and the reason for cancellation in your message. Please note, that orders can o
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on
Please contact our customer care team on +61 2 8338 0192 if you wish to make changes to your order. Please note, our team will endeavour to edit this before it is dispatched, however, we are unable to guarantee this. Please note, orders cannot be ame
Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer.
Please contact our customer care team on +61 2 8338 0192 to edit your delivery address. Please note, our team will endeavour to edit this before your package is dispatched. Please note, orders cannot be amended after they have been dispatched from o
Lost Packages. At Rachel Gilbert, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] or +61 2 8338 0192 with your
Yes, we offer Afterpay and Klarna as Buy Now, Pay Later payment options. Buy Now, Pay Later enables you to receive and enjoy your items instantly, while paying for your purchase in instalments. You must sign up for an Afterpay and/or Klarna account b