Rachel Gilbert

Lost PackagesAt Rachel Gilbert, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on <a data-fr-linked="true" href="mailto:enquiries@rachelgilbert.com" id="isPasted">enquiries@rachelgilbert.com</a> or&#xA0;+61 2 8338 0192&#xA0;with your order number and all relevant details.Damaged PackagesWe understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team on&#xA0;<a data-fr-linked="true" href="mailto:enquiries@rachelgilbert.com" id="isPasted">enquiries@rachelgilbert.com</a> or&#xA0;+61 2 8338 0192 and include photos of the damaged item(s) or package.

Lost Packages. At Rachel Gilbert, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on enquiries@rachelgilbert.com or +61 2 8338 0192 with your

What happens if my package is lost or arrives in a damaged state?

Orders

How do I cancel my order?

How do I track my order?

How do I edit my order?

Can I add a discount to a previous order?

How do I update / change my delivery address?

Do you offer BNPL payment options?

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

Can I return an item that is on sale?

Returns

How much does shipping cost?

Can I update my shipping to express shipping?

Shipping

How do I care for my garment?

Can you recommend a dry cleaner?

Garment Care

When will the style that I am after come back into stock?

Can I reserve an item at a boutique?

Reserving an Item

Can I redeem my online gift card in a boutique?

Online Gift Cards

How can I make a bridal appointment?

Bridal Appointments

What happens if my package is lost or arrives in a damaged state?Updated 6 months ago