How do I make a return?

The Rachel Gilbert Pty Limited ('Rachel Gilbert') eBoutique offers returns and exchanges on full-priced products (excluding sale items unless deemed faulty and/or required to be returned by law) purchased online and subject to the following conditions:

Items must be sent back to Rachel Gilbert within 7 days of receiving your order. The return must be handed to an affiliated courier service within 7 days of receiving your order.
Items must be in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted. This includes, but is not limited to, makeup stains or fragrance from perfume, body lotions, tan, pet hair.
Items must be returned in their original packaging with all original tags attached, including the return tag and swing tags. Once these tags have been removed, the garment is no longer returnable.
Rachel Gilbert does not accept returns (refund or exchange) on any sale items unless deemed faulty, or required by law. Please note, any sale item returned without authorisation will be sent back at an additional charge.
For health and safety precautions, we cannot accept returns or exchanges on earrings unless deemed faulty.
We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.

Return By Mail

To return or exchange an item, please lodge your return via our returns portal HERE.

Note: Please note we do not cover the costs to send the items back to us, our Returns Portal will deduct a flat rate fee of $12.99 off of your return. Our Return Portal will provide a registered and trackable return shipment label. Please note that we do not accept liability for lost returns. Shipments returned with paperwork not provided by our Return Portal may be subject to further fees, duties and taxes which will be deducted from your refund or credit.

Return in Store

Please note that Rachel Gilbert boutiques cannot process online returns in-store. All online returns need to be lodged via our returns portal HERE.

Exchanges

Rachel Gilbert offers free exchanges through our online Return Portal. Request a free exchange HERE.

Refund Process

Upon receipt of the returned item(s), you will receive an email confirmation confirming receipt of your return. We will then examine your return ensure that it meets our return policy criteria. If the return is approved, a refund will be issued to the original method of payment.

All refunds are processed back onto the original payment method minus the shipping charges for the goods returned unless the product(s) are deemed faulty. Please allow 3-5 business days for the reimbursement of funds to be allocated back to the original form of payment used for purchase.

Stockist Returns

Unfortunately, we are unable to accept returns or offer an exchange for Rachel Gilbert items purchased at one of our stockists via our online return’s portal. Please contact the stockist directly to initiate your return.

Non-returnable Items

We do not accept returns on sale items, jewellery or gift cards items. All sale items are considered final sale, unless deemed faulty and/or required to be returned by law.

For further information regarding our online return policy, click HERE.

How do I make a return?Updated 2 months ago