Rachel Gilbert

All sale items purchased from the Rachel Gilbert online store are final sale. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty and/or required to be returned by law.&#xA0;Please note, any sale item returned without authorisation will be sent back at an additional charge.If you believe that you have received a faulty item, please contact our customer service team on <a data-fr-linked="true" href="mailto:enquiries@rachelgilbert.com" id="isPasted">enquiries@rachelgilbert.com</a> or&#xA0;+61 2 8338 0192&#xA0;with your order number and all relevant details.

All sale items purchased from the Rachel Gilbert online store are final sale. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty and/or required to be returned by law. Please note, any sale ite

Can I return an item that is on sale?

Returns

How do I cancel my order?

How do I track my order?

How do I edit my order?

Can I add a discount to a previous order?

How do I update / change my delivery address?

What happens if my package is lost or arrives in a damaged state?

Do you offer BNPL payment options?

Orders

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

How much does shipping cost?

Can I update my shipping to express shipping?

Shipping

How do I care for my garment?

Can you recommend a dry cleaner?

Garment Care

When will the style that I am after come back into stock?

Can I reserve an item at a boutique?

Reserving an Item

Can I redeem my online gift card in a boutique?

Online Gift Cards

How can I make a bridal appointment?

Bridal Appointments

Can I return an item that is on sale?Updated 2 months ago